Helpful answers
Frequently Asked Questions
Find answers about Porcelain Concepts, porcelain materials, product availability, samples, specifications and project support.
Have a question about a specific material or project? Contact our team with the product reference and intended application.
What is gauged porcelain?
Gauged porcelain is manufactured to a controlled thickness. Large-format panels and slabs offer expansive surfaces for design-led applications. The right format, thickness and installation method depend on the specific product and project.
Can I order products online?
Yes. Browse the collection, compare materials and use the product-page calculator to estimate your panel quantity. Review the selected product, availability and delivery details before checkout. For samples or help with a specification, contact our team.
How do I request a sample?
Send us the material or look you are considering and tell us about your project. Our team can confirm sample options, availability and any applicable costs. Sample availability varies by material.
Are all porcelain panels suitable for every application?
No. Wall panels, floor tiles, worktop slabs and exterior systems can have different requirements. Confirm the manufacturer’s approved use, finish, thickness and installation details before selecting a product.
Who does Porcelain Concepts work with?
We work with homeowners, architects, interior designers, builders, dealers and other project professionals. Porcelain Concepts is a BuildDirect company.
Can I visit the warehouse?
Warehouse visits are by appointment. Contact us before traveling so we can confirm the location, available materials and the right time for your visit.
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