Porcelain Concepts prides itself on delivering an outstanding experience to customers like you.
We know that you are under intense pressure when you order gauged porcelain panels from Porcelain Concepts. You have deadlines to meet and count on obtaining just the right product when we commit it to you and where you need it.
Here is where you can share with others your experience working with Porcelain Concepts. How did we do? How do we do better? Would you like to share photos of your final project?
We welcome your reviews.
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Read What Customers Like You Say About Porcelain Concepts
"Porcelain Concepts Goes Above and Beyond"
>> See Dramatic 20' Fireplace Wall
I had the pleasure of working with Carlos Avila, VP of Porcelain Concepts for a recent home project, and I am beyond impressed with the level of service provided.
Carlos went above and beyond to ensure that all the tiles arrived on time and in perfect condition. His communication was clear and timely, and he made sure to coordinate every aspect of the delivery process to fit my schedule. Carlos even took the extra step to find a local warehouse vendor to receive our shipment from Florida and found the right truck company to pick them up from the warehouse to our home.
Thanks Carlos!! I couldn’t be happier with the service!
Kavitha P.
Homeowner in Dallas, TX
Kavitha,
It was a pleasure to be part of your beautiful fireplace project! Finding a local flatbed with a forklift to deliver the material to your job site was a challenge, but thanks to our network and connections, we made it happen. Hard to believe it only took 7 days from order to delivery!
We’d love to assist with any future projects or referrals to your real estate clients. Looking forward to working with you again!
Carlos Avila
VP, Porcelain Concepts
Custom Packaging to Ship Panels Safely to Destination
We had a job in New York and we had a great experience.
Porcelain Concepts was able to take care of the crating and shipping. It was a smooth process, and we are very pleased with the service and product.
Yvette K.
Dealer in New York, NY
Yvette,
We are extremely happy to have been part of this project and to provide the custom A-Frame Box solution to meet your customer’s needs in NJ. Supporting our customers and ensuring their peace of mind is always our priority. We truly appreciate the opportunity and look forward to collaborating on future projects with you!
Carlos Avila
VP, Porcelain Concepts
Porcelain Concepts built custom crates to safety ship four panels of gauged porcelain tile to New York City.
>> Click here for a 0:14s video showing the panel packaging in more detail.
In-Stock Inventory + Expert Guidance
I recently had the pleasure of working with Carlos from Porcelain Concepts, and I couldn’t be more impressed with their service and quality.
He was incredibly responsive and helpful, guiding me through the selection process with expert advice and patience. He understand exactly what we were looking for and offered fantastic recommendations on installation and product.
The delivery was very swift, and the large format arrived in perfect condition, carefully packaged to ensure no damage. I was also pleasantly surprised by their ability to quickly ship and fly material from overseas.
Kaila B.
SeBern Homes Inc. - Builder
Kaila and the SeBern Team,
It was a pleasure working with you on this fantastic project, and I have no doubt it will be a great success in your market. I truly appreciate your kind words. Our goal is not just to supply materials but to provide expert guidance that maximizes your investment while staying within budget.
What I’m most proud of is how efficiently we secured the necessary inventory to meet your project timeline and expectations. I am looking forward to collaborating on many more projects in the future!
Thank you again!
Carlos Avila
VP, Porcelain Concepts
Stunning Selection of Gauged Porcelain Panels
As a designer, Porcelain Concepts is my go-to place for high-quality porcelain. Their selection is stunning, and the customer service is amazing. Carlos was incredibly professional and helpful, making my experience seamless. Highly recommend!
Esther C.
Architect & Designer Specifer
Esther,
I'm so glad you found us online—and even more so that we had the green look you were searching for in stock and ready to ship. Being part of such an incredible fabrication project is truly a privilege. I absolutely love how your design allows the directional flow of the Verde Picasso 3D to stand out in this custom integrated vanity and sink. The way your fabricator matched the veins from one face to the other creates the stunning illusion that the piece was carved from a single solid block of stone. We look forward to collaborating in many more of your designs.
Carlos Avila
VP, Porcelain Concepts
Excellent Communication From Porcelain Concepts!
I recently had the pleasure of working with Carlos from Porcelain Concepts to source 48x110 Marmoteca Marquina Black Gauged porcelain panels, and I couldn't be more impressed with their service and product quality. What truly stood out was their excellent communication. Whether I had questions about product specifications, delivery timelines, or shipping details, Carlos was always quick to respond and address any concerns. Carlos took time to make sure I felt informed and confident every step of the way, even giving me delivery updates after my material shipped. It was clear that they genuinely care about their customers, even when working across states.
The porcelain panels arrived on time, securely packaged, and in perfect condition which is not an easy item to deliver due to its large size. I can honestly say this was one of the best experiences our company has ever had ordering from an out of state vendor
Thank you, Porcelain Concepts, for making our experience effortless and enjoyable!
Gabriel Granite and Marble, Inc.
Fabricator
Hi Dominique,
Thank you so much for your kind words—this is exactly what we work for! We’re thrilled to hear that you had such a great experience ordering the Marmoteca Marquina Black Gauged Porcelain Panels, and we truly appreciate the trust you placed in us for such a detailed project.
We hope this is just the beginning of many collaborations to come!
If possible, we’d love it if you could share a few photos of the installation at the restaurant. It’s always inspiring to see our products in use, and showcasing your work could also help others in Michigan connect with you for future fabrication and installation needs.
Thanks again for the support, and looking forward to the next project together!
Warm regards,
Carlos Avila
VP, Porcelain Concepts